Very disappointed and frustrated with the service provided by Hampton & Hampton as a past tenant. We rented the same single family home from 2013 through July 2019 with this property management company.
During the 6 years we always paid the rent on time, never caused any concern to the housing association and only requested maintenance repairs when completely necessary. After moving out we were asked via text for our forwarding address which I provided.
I never expected to be given back our deposit because after all we had lived in the property for 6 years however I was not expecting an invoice/bill to be sent via certified mail, which they also charged me for, of $911.20
I also received a Letter of Demand for payment emailed 08/21/2019. This did not fall within the time period the lease agreement stated as I had 15 days to dispute any fees after their notice which was dated 8/16/2019. Hampton & Hampton did advise that they had made a mistake sending out the Letter of Demand.
However Hampton & Hampton have not changed the due date on these fees as they remain 08/16/2019 on their tenant portal.
After sending a very detailed email 8/22/19 ( too large to attach) to the property manager and his associates I received a short email reply that same day stating that the account had been charged accordingly and all charges are valid. I would attach he email correspondence between myself and Hampton & Hampton for full transparency if there was space
I replied to the email same day asking they address the points mentioned in my original email, in particular the charge for the certified mail and the A/C coil cleaning.
I did not get a reply so I emailed again 09/05/2019 requesting a reply.
As I didn’t get a reply to this email either I emailed again 09/13/19
This time I did get a reply same day stating the dispute was reviewed, addressed and concluded as of 8/22/19..
However as Hampton & Hampton did not respond to my original email or the reason why they were charging me the certified mail fee or for the A/C coil clean, I emailed again 09/13/2019 asking for these to be addressed
I did not get a reply to that email so emailed yet again 09/20/19.
Again no reply.
Regrettably I will pay this fees only because I do not want this to reflect negatively on my credit report.
Based on this experience I would never recommend this company.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Transparency .
Hampton And Hampton Management And Leasing Cons: Worst customer service ever.